Cancelled my appointment twice

Hey there, @user_ncbx4m! Thanks for reaching out with your appointment and service concerns. I'm sorry to hear about the trouble you've had with getting a technician out, and I'd love to see what we can do to help! While the Xfinity Assistant is a great place to start, our Digital Care Team can also take a look at the account and run some diagnostics to ensure the correct appointment and expectations are being set. We're very good at what we do! Could you please just send our team a direct message to continue?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!