Visitor
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2 Messages
Cancelled internet service
Hello, I called to cancel my service on the 24th. I see that it is still working. I do not wish to be billed for the internet beyond the 24th. Is it possible to shut it down please? I am using my own modem.
EG
Expert
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122.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.7K Messages
1 hour ago
@user_t8suxa Did you receive a confirmation email that the order was in place for the pending cancelation? Once the order is placed the system takes up to 10 days to process the order so you can still see service active from the modem as it will still receive signal until the order completes.
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