Hi user_qoomhy, 3+ days sounds pretty rough, so I can only imagine what you've been doing through. Sometimes tech visits will be cancelled if a known service interruption is addressed by our local network maintenance techs. In those cases, an automatic text will be sent out to request if customers are still experiencing issues. I'd be happy to work with you more and help get your services back up and running. Are you able to confirm if there is an active known service interruption in your area? You can find this right in the Xfinity app.
There is no active known service interruption/outage. The modem is stuck on US/DS after trying 5 different cables. Either the modem is bad or no service is getting into my house.
user_qoomhy, let's take a closer look at your signal and run through some troubleshooting steps together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityMarcos
Official Employee
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2.4K Messages
1 day ago
Hi user_qoomhy, 3+ days sounds pretty rough, so I can only imagine what you've been doing through. Sometimes tech visits will be cancelled if a known service interruption is addressed by our local network maintenance techs. In those cases, an automatic text will be sent out to request if customers are still experiencing issues. I'd be happy to work with you more and help get your services back up and running. Are you able to confirm if there is an active known service interruption in your area? You can find this right in the Xfinity app.
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