Visitor
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2 Messages
Cancelled Forever
Not only is it the worst customer experience but I have cancelled now 3 times and they keep saying I owe them money. This monopoly is ridiculous. Thank god for Fidium finally coming to my neighborhood.
Visitor
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2 Messages
Not only is it the worst customer experience but I have cancelled now 3 times and they keep saying I owe them money. This monopoly is ridiculous. Thank god for Fidium finally coming to my neighborhood.
XfinityAdrienne
Official Employee
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1.7K Messages
1 month ago
Good Morning, @user_n9gjrx! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize for the experience with attempting to cancel the services. I would be happy to dive into the details, and ensure that everything is completed with your account. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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