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Wednesday, October 30th, 2024 2:45 AM

Cancelled connection still working

Hello,

I canceled my service, effective Oct 20th, but everything is still on and functioning.   I called xfinity inquiring the same on oct 22nd and found out it often takes few days before the services are switched off but since we are now more that a week beyond end date I would like to be sure my service is canceled and I am not being billed beyond my end date.  Confirmation of cancelation was received by email.  I own my own equipment.  Thank you in advance for your reply.

Official Employee

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621 Messages

10 days ago

@user_38034z  Hello and good evening. Thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message
 

Let me know if you have any questions.

2 Messages

@XfinityBenny​ Thanks I see my account now show Inactive

Official Employee

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621 Messages

@user_38034z  That is a great update, thanks for following up and confirming. Here https://www.xfinity.com/support/articles/using-email-only is a good article I found for you regarding the use of your Comcast email. You can continue to use it after stopping service, check out the details when you get a chance. We hope to serve you again in the future. Have a happy Wednesday evening. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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