Visitor
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1 Message
cancelled appointment
i had an appointment Tuesday the 22nd for pixelating tvs , you cancelled it and i don't know why, the problem is not fixed. i was also supposed to not let the tech go without having them bury the line. that couldn't happen since no one showed.
i was also told i could get a credit for a $100 charge since the issue isnt fixed,
its impossible to get someone on the phone to discuss,
XfinityDena
Official Employee
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3.2K Messages
1 day ago
@user_z1vvuu I am sorry to hear the issue has not been resolved and the appointment was canceled. Normally a service technician is not the same crew that buries the temp line. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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