Visitor
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1 Message
cancelled all xfinity services, yet I'm still being billed for mobile service which I never used
I cancelled all xfinity services for my mother in 4/2026. Have been receiving monthly bills with escalating costs for mobile services that i have never used (the sim card that i was supposedly issued for the phone that I supposedly have, were never in my possession.
I have made 4 calls, clocking in at around 35 minutes each, received refunds, only to have said refunds retracted AND an additional month added to the withdrawal.
I just received a "Final Bill" notice, that is all the monies that were refunded, along with yet another monthly charge. I also have been getting collection notices for overdue balances.
I am about to ready to cancel everything that is in my name and i have been a customer for 16 years. Please tell me how to solve all this once and for all. I am getting sick of talking to your reps.
XfinityQuemekia
Official Employee
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1.2K Messages
5 hours ago
I am incredibly sorry that you are dealing with this nightmare @user_fl98v6! I want to assure you that I am here to help you get this resolved, so you don't have to keep repeating your story to different reps. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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