Cancelled account but still being billed.

Good afternooon,

On August of last year, I called and canceled my account and also returned my equipment and I got a confirmation email saying that it was received. However, I was billed for the month of August, September, October, November, and December. I have spoken to various agents who apologized for the error and said that they will rectify the issue but they never did.

I would appreciate it if someone will fix the issue

Thanks

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Responses

Again

Expert

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31.9K Messages

4 years ago

@Onyinyechi

Your issue has been escalated to the Comcast Corporate Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

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CCChe

Official Employee

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6.9K Messages

4 years ago

Hi @Onyinyechi! We appreciate you for using the forums to have your billing concerns addressed. I'm sorry you haven't been able to get this resolved thus far and would be more than happy to investigate and help make this right. Can you send a private message with your first and last name and the numbers associated with your address? To send a message, click on my name, "ComcastChe," then click send a message.

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Customer Service

Onyinyechi

Cancelled account but still being billed.

Again

CCChe

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