Visitor
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1 Message
Cancelled 10 DAYS AGO, called 3 TIMES - nothing happ
Cancelled Xfinity services 10 days ago and nothing updated on my bill or app - I called THREE times already, was promised it’s going to happen and NO email confirmations were sent, nothing. The customer service at Xfinity is a real joke- what [Edited: "Language"]does it take to cancel my service ? Are you guys joking ??? Can someone reach out to me and sort this out already ???
XfinityJohnG
Official Employee
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1.8K Messages
2 days ago
Thank you for reaching out here @user_v6ty4f. I would be happy to check on the status of that order from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityWilliam
Official Employee
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1.3K Messages
2 days ago
@user_v6ty4f It was a pleasure assisting you today, and getting your account squared away. Have a good weekend!
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