Visitor

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1 Message

10/09/2026 7:24 PM

Cancelleation of Xfinity Mobile permanently

Hi. I am not in the US now and do not plan to return back un the near future. Need assistance with cancelling my Xfinity monile permanently. I have not been able to connect with Customer Service through phone as the AI assistant wont let me through even after entering valid phone number.

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Official Employee

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1.6K Messages

8 hours ago

Good day user_9t6b6t, and thanks for connecting with us in our community! I hope your travels overseas are going well, and can certainly understand the situation if you won't be back for a while. We infinitely appreciate any amount of time you spent with Xfinity Mobile, so if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to make sure your mobile account is properly handled 👍

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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