Greetings, user_kaz323! We appreciate you taking the time out of your day to bring your cancellation request to our attention due to your recent billing concern. We certainly would not want to lose you as a valued XFINITY Member. Let's review your billing concern together to check if we can both reach a clear resolution. To proceed, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
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122K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
•
1.1K Messages
11 hours ago
Greetings, user_kaz323! We appreciate you taking the time out of your day to bring your cancellation request to our attention due to your recent billing concern. We certainly would not want to lose you as a valued XFINITY Member. Let's review your billing concern together to check if we can both reach a clear resolution. To proceed, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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