Visitor
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1 Message
Cancellation
I received an email from you
I’ve never request cancellation of my service and I don’t understand why the cancellation request was accepted. It supposed that my last day of service is October 28. I need an explanation.
EG
Expert
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122.4K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.8K Messages
3 hours ago
@user_gm8yz0 Thank you for taking the time to reach out about this notice and I apologize for the inconvenience. We can definitely help with this through direct message so that we can verify your details. May I please that you send us a direct message with your full name and service address?
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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