Cancellation

I’d like to cancel my Xfinity service, but the online cancellation option is directing me to call instead. I would prefer to complete the cancellation online through Xfinity Support. Please let me know how to proceed via Direct Message.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

120.4K Messages

13 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityBillie

Official Employee

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4.3K Messages

13 hours ago

user_scpd9s As sad as we ware to hear you are requesting the services be cancelled, our team can definitely help you with this request. Please send us a DM to Xfinity Support with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

Customer Service

user_scpd9s

Cancellation

EG

XfinityBillie

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