Cancellation

Requested cancellation, but received cancellation request email with no specified cancellation data. Days after service is not cancelled and bills are continue coming. Reaching customer service is an impossible task. It's like a real scam scheme: making cancellation hard/impossible so you can continue billing customers. What to do to get rid of your services finally?

Responses

Oldest First

Selected Oldest First

EG

Expert

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118.3K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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3.3K Messages

14 hours ago

Thank you for posting on our community forums for assistance, user_y7z7zn. I’m really sorry for the frustration this has caused. I can absolutely understand how concerning it is to continue seeing charges after requesting cancellation, especially when you haven’t been able to get clear confirmation. This definitely isn’t the experience we want for you. We’ll need to take a closer look at your account to confirm the status of the cancellation request and make sure everything is properly completed, including any billing that may have continued in the meantime. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Customer Service

user_y7z7zn

Cancellation

EG

XfinityDilary

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