Good morning user_cvfgpd! Thank you for reaching out to us on our Xfinity Forums. I'm sorry to read that you need to cancel your services, but you have found a fantastic team that can help out. Are you moving to a new area or going with a new provider? If you are having any account or service issues causing this change we could help out with addressing those issues as well.
Please send us a direct message with your name and service address. From there we will verify the account and help complete the changes needed.
I look forward to hearing back from you to help out.
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message
XfinityPaula
Official Employee
•
2K Messages
3 hours ago
Good morning user_cvfgpd! Thank you for reaching out to us on our Xfinity Forums. I'm sorry to read that you need to cancel your services, but you have found a fantastic team that can help out. Are you moving to a new area or going with a new provider? If you are having any account or service issues causing this change we could help out with addressing those issues as well.
Please send us a direct message with your name and service address. From there we will verify the account and help complete the changes needed.
I look forward to hearing back from you to help out.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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