Cancellation

I recently turned in my router at my local Xfinity store and requested that my account be cancelled due to us moving to a different apartment. The representative working at the time said that I could just leave the equipment on the counter and he would take care of cancelling the account. I repeatedly asked him if there was any additional information he would need from me to cancel the account, but he assured me that the equipment was all he needed. That was over a month ago and I just got an email indicating that no only am I still being billed, but I’m late on my payment from the previous month. I do not even possess the equipment any longer and was assured my account would be cancelled when the equipment was returned.