Visitor
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1 Message
Cancellation
Hi, I want to cancel my xfinity services. I called the customer service line yesterday, but never got a confirmation email that I canceled the service or how to return the router back to Xfinity and my bill is due at the end of the day. I unplugged the Xfinity router from the outlet and I’m no longer using it.
XfinityLinda
Official Employee
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2.3K Messages
8 hours ago
Thanks for meeting us here in our community, @user_jc39l3. We're sorry to hear you cancelled your services. We'll be able to look into the account to confirm. Once you return your rental equipment, the final bill will generate and will send by US Mail. The equipment can be returned to any Xfinity Store. Or you can visit the Digital Return Center at xfinity.com/returns and follow the on-screen steps for the device you'd like to return. We recommend saving your receipt for your records.
In order to confirm the account closed, please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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