cancellation

user_t1h024 I would check if the bill statement shows that it is a final bill and advise that the account has been closed on the first page. The final statement is mailed out to ensure it is received, since some access to the account online is limited once the account has been disconnected. Our team is always here to help look into it as well. If you'd like further assistance, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.