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user_cjh7rh
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Visitor

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2 Messages

Monday, November 3rd, 2025 2:55 PM

Closed

**Cancellation

Hello!!

I keep getting the run around on how to cancel. I cannot call - I have strep & can't speak.

I keep trying to cancel, and I got charged again today :( 

please help!!

[Edited: "Personal Information"]

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10 months ago

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XfinityEricB

Official Employee

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3.5K Messages

10 months ago

 

user_cjh7rh Thanks for reaching out for help with your cancellation request. What service is it that you are wanting to cancel at this time?

 

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user_cjh7rh

Visitor

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2 Messages

Hello! My wifi service please

10 months ago

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XfinityEricB

Official Employee

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3.5K Messages

 

user_cjh7rh We can help with that here. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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10 months ago

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