Visitor
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2 Messages
Cancellation
Hello, I have called the Xfinity team 5 times in two months to cancel my services, and pay the outstanding balance I had at the time. I continue to receive charges even after halting them so that I can cancel as I have moved out of that home 3 months ago now.
XfinityJamesC
Official Employee
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2.2K Messages
10 days ago
Greetings, @JaedenA! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues canceling your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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