Visitor
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1 Message
Cancellation
I have confirmation of cancellation on May 2 and confirmed return of equipment to you but today I have an invoice for $93.39.
Canceling was a difficult as anything I’ve ever experienced and I am sorely disappointed.
I do not want to schedule phone call backs from customer service and I don’t want to go to your store that is 30 minutes away from me. How can you help me?
thank you
XfinityWilliam
Official Employee
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1.2K Messages
1 day ago
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user_8v7s7h
Visitor
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2 Messages
1 day ago
I had the same experience. After cancellation because they were giving me only 37.5mbps of the 500mbps I was paying for they charged me a $40 cancellation fee. They said it is because I terminated contract early. When I asked why I was being charged because of cancellation due to them not honoring contract they were willing to do nothing! HORRIBLE EXPERIENCE. Get out now. it only gets worse
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