Visitor
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5 Messages
Cancellation
Scammers. They will not cancel your service and will continue to bill your account. This company is dishonest and will lie to you multiple times pretending they cancelled your service and say they never received the cancellation. Unprofessional and unethical. Be careful giving Xfinity your business.
XfinityRaul
Official Employee
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1.9K Messages
21 days ago
Hello, @user_f250b8. Thanks for making us aware your cancellation order wasn't completed via Forums. I would be more than happy to review your account to see what we need to do to process your request and backdated, if needed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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