1 Message
Cancellation
I'd like to cancel my service, starting cancellation at the very end of this month.
I tried scheduling a callback time for cancellation but never received a call.
We have signed up for a new service at a new address starting at the start of next month, and am not interested in continuing with Xfinity further.
Thank you!
XfinityRaf
Official Employee
•
978 Messages
10 months ago
Good afternoon @emma_dilemma. Could you please send our team a direct message with your full name and full address? Our team can help set up a disconnect for your account.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110.9K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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