Sunday, June 23rd, 2024 6:56 AM


I need to cancel my account. i have spent past one hour trying to get chat support or searching on webpage. Does someone or from support team have clear instructions?



104.7K Messages

22 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee


1.1K Messages

22 days ago


We're sorry to see that you are looking to cancel. We can certainly help here. Just send us a direct message with your full name and service address to get started. 
You can also visit here however if you need to complete this as soon as possible we are able to assist here. 
To send a direct message: 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it



forum icon

New to the Community?

Start Here