cancellation

Question

I need to cancel my account. i have spent past one hour trying to get chat support or searching on webpage. Does someone or from support team have clear instructions?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEva · Answer

user_y2k

We're sorry to see that you are looking to cancel. We can certainly help here. Just send us a direct message with your full name and service address to get started.

You can also visit here however if you need to complete this as soon as possible we are able to assist here.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Customer Service

user_y2k

cancellation

EG

XfinityEva

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