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user_1d3db7
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10 Messages

Sunday, October 1st, 2023 5:35 PM

Closed

cancellation

I'd like to cancel the seasonal plan I was put on since yesterday.  It did not make sense for me to pay additional $$ (although it may seem small) without any services.  I'd like to cancel it.  It did not give me an option to cancel it.  I have trying to speak to a few reps, and each time I was placed on a very long hold (hour long), but seems they had to transfer me again and again.

How to cancel the seasonal plan?

Question

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Updated 

2 years ago

93

2

EG

Expert

 • 

110.6K Messages

2 years ago

The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityBenjaminM

Official Employee

 • 

2.1K Messages

2 years ago

@user_1d3db7 Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear about the experience you are having and we can certainly assist you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

9

0

user_1d3db7

10 Messages

Now after another 2 hour call, they transferred me again and finally they told me that they could not cancel.  It is ridiculous!  They put me on this seasonal hold only yesterday late afternoon and they told me if I like to change or cancel it, I can do it nay time.  Now, so much pains and troubles to cancel it!!

2 years ago

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user_1d3db7

10 Messages

Thanks for the direct message option above.  Let me try that!

2 years ago

0

user_1d3db7

10 Messages

I have sent a  Direct Message Xfinity support, and waiting on their response..

2 years ago

0

user_1d3db7

10 Messages

I have provided my full name and address on the direct message.

2 years ago

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user_1d3db7

10 Messages

It has been so difficult--extreme difficult. Why did you move me back to the internet plan, after remove my hold?  Please don't play dirty tricks with me.

I already disconnect my internet yesterday.  Then they put me this seasonal hold plan.  I don't want this seasonal hold plan.  No after many many many hours of talking to Xfinity reps, now, finally they removed me the seasonal hold. They put me back to the original internet plan.  That;s NOT what I want.

I want to cancel my internet service. period.  Please not to put me on this seasonal hiod plan,

Can you not to play tricks with me?

I don't need your service.  period!

2 years ago

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