Visitor
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1 Message
Cancellation without phone call
I am unable to call xfinity due to ongoing international travel and want to completely cancel my Xfinity Internet service. Is there any other way to cancel? I tried the xfinity chat but that wasn't helpful and lead me back to the "schedule call back" link.
XfinityVianney
Official Employee
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2.9K Messages
15 hours ago
I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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