Cancellation verification

Hello - I am seeking confirmation of my second cancellation request, which I made yesterday via phone call to a customer service agent. The woman I spoke with told me there was no record of my first request, so she took down my information. She then gave me a reference number because I requested one, and she indicated I would receive email verification with further instructions on equipment return. I have not received anything via email from Xfinity. The app, while logged in, also reflects my service as active, not cancelled. Can someone help me directly without having to call a third time to cancel service?

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EG

Expert

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115.6K Messages

5 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.6K Messages

3 hours ago

user_i8zdzi Thanks for creating a post. The order may be pending to provide a few additional days of service during transitions, and once the order has been completed, you would receive a confirmation email, but our team can help make sure the account is taken care of. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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U

user_i8zdzi

Visitor

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2 Messages

Thanks, I have already done this as well.

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2 hours ago

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Customer Service

user_i8zdzi

Cancellation verification

EG

XfinityThomasD

user_i8zdzi

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