2 Messages
cancellation still pending
I cancelled over a week ago in store. Returned equipment.
Saturday, I got a bill so I contacted customer service. They said it was there but still pending and ensured we got the credit from previous bill etc...
However why is it taking so long for this to be cancelled? This is getting out of hand. They said on saturday via the chat, that it would be updated within hours but still everything is pending.
EG
Expert
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110K Messages
8 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.1K Messages
8 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityAdrienne
Official Employee
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1.2K Messages
8 months ago
Thank you so much for taking the time to go over the account, and ensuring it was closed with us @salvaale! Please don't hesitate to reach back out to us, and I hope your day is awesome!
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