Visitor
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1 Message
cancellation status
I have cancelled all services and returned all equipment and have not received any notification of request. Everything on laptop and phone app are still active.
I would like to have verification that my cancellation is pending.
XfinityLinda
Official Employee
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2.8K Messages
3 hours ago
We appreciate you taking the time to connect with us here about your cancellation status, @user_f1ipfk. We can assist. Please send us your full name and service address by Direct Message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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