CAncellation service

I need to cancel internet service and as I understood I have to get direct messaging first. What a beautiful service!

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XfinityJustinC

Official Employee

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1.8K Messages

7 hours ago

Hello, @user_wexin6 thank you for reaching out over Xfinity Forum. Sorry to hear you're looking to disconnect service, you've contacted the right place for support. If you don't mind me asking why are you looking to disconnect service, are you needing service transferred to a new location?

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user_wexin6

Visitor

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2 Messages

No, just need to cancel the current service, that's all.

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19 minutes ago

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XfinityJohnG

Official Employee

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2.2K Messages

That is no problem. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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12 minutes ago

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Customer Service

user_wexin6

CAncellation service

XfinityJustinC

user_wexin6

XfinityJohnG

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