Visitor
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2 Messages
Cancellation request
Hey everyone, again. Sorry to post another topic here, but when it comes to cancelling a service, things seem incredibly ambiguous. I recently posted something about processing cancellation request emails in which their scheduled date was left blank. Then I had an employee tell me it was simply due to backend issues and that my billing stop date however is set for the 3rd of September. Well it is now the 4th and haven't received any slight insight on whether everything is done now, I've returned my gateway as well. I know it takes time to process everything, but I want to assure my request indeed has went through. If any of you could help me out on this, I'd appreciate it!
XfinityChelseaB
Official Employee
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2.5K Messages
8 hours ago
Hello @user_87ie6y, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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