Visitor
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1 Message
cancellation request
Getting emails about cancellation request being received when I never submitted or requested my services to be cut off
Visitor
•
1 Message
Getting emails about cancellation request being received when I never submitted or requested my services to be cut off
XfinityAlfonso
Official Employee
•
1.9K Messages
3 days ago
Hello user_c9bsjm thank you so much for reaching out about these communications! Did you recently make a plan change or go into a new promotion? Our automated communications can sometimes be sent out even for these types of changes.
If not, then we'd love to assist in getting to the bottom of what's happening.
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