Visitor
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2 Messages
Cancellation request
I received an email about a cancellation request that I did not make. My sister and I live on the same lot and share the same address except mine has the word rear in it. I do live in the back house on that lot. We both have separate accounts and services, I did not request to cancel my service she did because she is moving, but I received an email that my service is being canceled.
XfinityRichard
Official Employee
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1.9K Messages
1 day ago
Hi there, @user_jpsucx ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm so sorry for the inconvenience regarding the cancellation email you received. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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