1 Message
Cancellation request
I got an email that says I put in a cancellation request but I didn’t and I still need internet
1 Message
I got an email that says I put in a cancellation request but I didn’t and I still need internet
XfinityAmira
Official Employee
•
4.1K Messages
1 year ago
Hello @user_gmi1z0! Thanks for taking the time to reach out to our team on our Forums. We value you being a customer with us and my team is here to help. If you recently made changes to your account such as downgrading or removing a service, it may appear or read as if you're "canceling" the account, but it's actually stating you're canceling that specific service (cable, home phone, home security, etc.). My team would love to double-check this on our end. Please send us a Direct Message to better assist. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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