Cancellation Request

Despite the fact that I did not request the cancellation of my internet service, I received an email about it! Please help! Thank you kindly!

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user_kzwyge

4 Messages

2 years ago

This is the email that I got!

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Hey, @user_kzwyge! Thanks for reaching out to us on the forums! I apologize to hear that you are getting a notice about your account being canceled without initiating it! We can certainly have a look into this and see what's going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

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