1 Message
Cancellation Request
Hi there!
I'm looking to cancel my Xfinity service. There has been nothing wrong and everyone I worked with both over the app and in person have been wonderful!
During my initial setup however, there was a hiccup that caused me to look elsewhere for service. I was able to find another service and plan to move forward with them.
Thank you for your understanding!
Accepted Solution
XfinityBillie
Official Employee
•
3.1K Messages
2 years ago
@user_4ff5f6 We are truly saddened to hear that you are looking to cancel your services, however you have reached the right team to assist. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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