Cancellation Request + Unable to schedule callback

Hi, I need to cancel my internet service. When I go on chat to request this, it directs me to schedule a callback. The callback link is repeatedly throwing an error that reads "We're having some trouble scheduling your callback. Try again or visit our support site for more help." The chat bot is giving me the runaround and is completely unaware of what I'm asking. I just want our services cancelled.

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XfinityBenjaminM

Official Employee

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2.7K Messages

3 hours ago

user_swzr17 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us. We'll be happy to help you with your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_swzr17

Cancellation Request + Unable to schedule callback

XfinityBenjaminM

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