Cancellation request that I didnt Request?

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_be64c3 Thank you for reaching out via our Xfinity Forums. I am happy to hear you saw that email so that we can make sure things are set up correctly. You may have received this email due to someone setting up service near you and had a typo when entering their address. I would be happy to review your account and make sure that everything is still set up correctly. So that we can pull up your account can you please our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. 

To send a "Direct Message" message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it