Cancellation request still pending after 24 days

What is the right way to escalate a cancellation request where even after the receiving the "We received your cancellation request" email (three times) the service and autopay remains enabled over two weejs afterwards? The agent I spoke with told me it should be done within 24 hours usually.

I have had to call 3 times over the past couple of months to adjust my services because I moved from Virginia to Colorado. First, I tried to just move the services to my new address on the app/online. It didn't let me do that so I had to call. The man I spoke to said that they would have to cancel services in Virginia and start a new service in Colorado. I requested and have received confirmation that the Virginia account will be cancelled or deactivated on March 25th 2025 three times now. My account online and in the app still says that this account is open and is trying to charge me for this month of service. I spoke to another person on the phone on Saturday and they said I wouldn't be charged but this account is still showing as active and saying I will owe for this service. I want this account cancelled immediately as I do not want to be charged for services I am not using. Please let me know if you can help me resolve this. It is definitely frustrating that I have had to call about this situation 3 times and it still isn't settled. 

I don't understand why it is taking so long to cancel my account. Does anyone have tips or could someone from Comcast help close my account? I'm wondering if I need to go to the xfinity store and watch them cancel it in front of my eyes.