Cancellation Request Received when not Requested

The concern is not "Community Center / Guidelines" related............................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_hqzbr8

I would not be happy if I received text in regards to my cancellation, generally if a customer reaches out to us and shows proof that they're moving into that location we do try and call the number listed on file to confirm you are moving out and need to cancel your services,  if we don't receive an answer on the call after the second call we will automatically process the cancellation.

 Let's get this figured out because if you have not moved and you don't need to cancel your service then we need to straighten this out!  Go ahead and send me a DM

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address