Cancellation request not processed, continued billing after service termination request

Hello Xfinity Support,

I am requesting help with a billing issue. I contacted Xfinity few months back to cancel my service. During that call, I clearly requested that my account be closed. However, the cancellation was not processed, and I continued to be billed for service that I no longer intended to use.

I have now received an overdue bill for charges that accumulated after my original cancellation request. I believe these charges are incorrect because I had already requested termination of service.

Could an Xfinity representative please review my account history, verify the original cancellation request, and help with the following:

1. Backdate the cancellation effective date to the date I originally requested closure.

2. Remove all charges incurred after that date.

3. Waive any late fees or penalties related to these disputed charges.

4. Confirm that my account is fully closed and no further billing will occur.

I can provide my account details through a private message to an Xfinity representative. I would appreciate your help resolving this matter.

Thank you.