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user_9jzj6l
1st Topic

1 Message

Wednesday, June 26th, 2024

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cancellation request I never made

I received an email 3 hours ago saying that Xfinity received my cancellation request, but I never made one. It also says today is the last day of service, and I would really like the service to stay connected and uninterrupted. Please help.

Question

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Updated 

1 year ago

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Oldest First
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EG

Expert

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112.5K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKei

Official Employee

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1.7K Messages

1 year ago

hello @user_9jzj6l Thanks for reaching out to our team for help. As a customer myself I woud be concerned as well receiving an email about a change I didn't make. I can cancel that request for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_za5hj8

1 Message

@XfinityKei​ I am having the same issue, can you please help? I received an email saying my service will be cancelled 7/18 but I never asked for this.

1 year ago

0

XfinityRaf

Official Employee

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1.2K Messages

Good afternoon @user_za5hj8. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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