1 Message
Cancellation request error
I received an email about a cancellation request, but I never placed a cancellation request. I don’t want to cancel any of my services. What can I do?
1 Message
I received an email about a cancellation request, but I never placed a cancellation request. I don’t want to cancel any of my services. What can I do?
EG
Expert
•
118.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBenjaminM
Official Employee
•
3K Messages
3 years ago
@user_06gpnv Hello! Thank you for reaching out to us here on our Community Forum. We can definitely look at your account and make sure your services are not changed. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0