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scottmallue40
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Saturday, September 2nd, 2023

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Cancellation request email

I recieved an email saying my services were going to be cancelled starting today. I know that the person moving to my house likely added service and caused an automatic cancellation of my services but I did not want my services cancelled starting today but instead next week. How do I go about changing the end date of my services?

Thank you.

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2 years ago

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XfinityRaf

Official Employee

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1.1K Messages

2 years ago

Good evening.

 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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