Skip to main content
scottmallue40
1st Topic

1 Message

Saturday, September 2nd, 2023

Closed

Cancellation request email

I recieved an email saying my services were going to be cancelled starting today. I know that the person moving to my house likely added service and caused an automatic cancellation of my services but I did not want my services cancelled starting today but instead next week. How do I go about changing the end date of my services?

Thank you.

Question

 • 

Updated 

2 years ago

74

1

0

Oldest First
Selected Oldest First
XfinityRaf

Official Employee

 • 

1.2K Messages

2 years ago

Good evening.

 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

forum icon

New to the Community?

Start Here