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user_armarh
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Friday, April 4th, 2025 10:04 PM

Cancellation Request Email Received But I Didn't Cancel

Hi, I received a cancellation request email that says "We received your cancelation request, and we're on it" but I did not request to cancel or make any changes to my plan. How can I make sure my plan isn't cancelled? 

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16 days ago

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XfinityVictor

Official Employee

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1.3K Messages

16 days ago

 

user_armarh Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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