Cancellation Request – Customer Currently Overseas – November 16

Dear Xfinity Support Team,

I am requesting assistance with cancelling my residential Xfinity internet service in San Francisco, effective November 16, 2026.

I will be moving out of my current residence on November 15 and relocating to a home where internet service is already established.

I am currently overseas in Dubai and expect to return to the United States around November 5.

Unfortunately, I have repeatedly attempted to contact a live representative through Xfinity Assistant, but the chatbot continually redirects me to its automated menu.

As I am unable to visit an Xfinity store or conveniently make international telephone calls, I would appreciate assistance from a customer service representative through private messaging.

Please help me schedule the disconnection for November 16, ensuring that service remains active through November 15.

I would also appreciate written confirmation of the cancellation date, final billing arrangements, and any equipment return requirements.

Thank you for your understanding and assistance.

Kind regards,

Steve