Cancellation online per California's Automatic Renewal Law (ARL)

user_5qymkb thank you for using the Xfinity Community Forums page to reach out. We never want to lose a valued customer, but I can definitely assist you in making changes to your service account. Please send over a direct message with your full name and complete service address to get started. 

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@XfinityMarcus,

 Your response did not make it to me through your community as no notifications were provided, I only learned of this response when a direct message was sent by another user who wanted to join a class action lawsuit.

 My service was cancelled after being forced to wait 3 days for a call back, and being required to pay while I waited for said callback and the next step in the process of equipment return (which could have been done while I waited if I had been provided with the details).  This provides more evidence of the failure to abide by the rules of click to cancel.

 Again, click to cancel should not require ANY contact with ANY individual if the service was signed up for online, as it was in this case.  It requires the process of cancellation to be as fast and simple as the process to sign up.  Your support team and leadership should be aware of this change.

user_5qymkb thank you for reaching back out to us and sharing your experience. This is definitely great feedback for future customers, and we appreciate you taking the time to share it.