Visitor
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1 Message
Cancellation online per California's Automatic Renewal Law (ARL)
Hello,
I need to cancel service. I wish to cancel online as I signed up online. Comcast is legally required to provide such a mechanism per California's Automatic Renewal Law. I do not see a means of doing so.
(I have looked for the Direct Message icon per earlier forum threads and don't see it in my UI. See attached.)
Thank you.
XfinityJon
Official Employee
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655 Messages
21 days ago
Good afternoon user_tdmqkx. I am more than happy to assist you with your account concerns. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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XfinityQue
Official Employee
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143 Messages
21 days ago
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