Visitor
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1 Message
Cancellation of Xfinity internet service
Hello,
I am looking to disconnect my Xfinity internet service through text. Direct message option is unavailable in my profile. Could an official Xfinity employee help enable direct message for me to proceed with it?
Thank you
XfinityAmandaB
Official Employee
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3.5K Messages
8 days ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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