Cancellation of Services

user_rnnhtz, Hi there! Thanks for reaching out. I can definitely understand the importance of getting a hold of someone to help with cancelling services. I'm sorry to learn about this experience with having trouble getting assistance. We'd be glad to help here. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and a brief description of why you are wanting to cancel services, and we'll do our best to assist.