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user_457b77
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Saturday, July 29th, 2023 10:24 AM

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Cancellation of services

why is it so difficult to cancel services? After having visited the store, chatting 3 times online as well as talking to real person I am still not sure the status of my account.

on top of that I have new equipment shipped to my house which I have sold? This is really and disappointing. On top of that the chat bot is useless and of no use as it keeps on repeating options when it fails to understand issues. Can any employee help?

Question

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Updated 

2 years ago

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XfinityRoberto

Official Employee

 • 

1.7K Messages

2 years ago

Hello and welcome to Comcast @user_457b77. Thank you for taking your time in reaching out to us today over Facebook! What an amazing way to communicate now these days! It breaks my heart to hear you are leaving us. As much as I don’t want you to go, I will make sure we get this taken care of promptly.

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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